Users Forum

HYRCAN Category => Bugs and Problems => Topic started by: geostu on October 07, 2024, 03:35:40 pm

Title: Attempted dxf import seems to have broken Hyrcan on Windows 11.
Post by: geostu on October 07, 2024, 03:35:40 pm

I installed the current version of Hyrcan (20.05.15) on an Asus Vivobook running Windows 11 and it ran as expected for a simple stability case. I then experimented with importing a dxf file which wasn't properly formatted I now realize (no outer boundary defined). When I next opened Hyrcan, the splash screen opened and it showed 'looking for connections', but no data entry screen followed. I have reinstalled Hyrcan several times, after removing all traces, I have downloaded a new copy of the installer, but the behavior persists. Splash screen followed by no data entry screen. If I click the icon in the dock a white image flashes between the left margin of the screen and the dock, but nothing recognizable or permanent. Any assistance will be much appreciated!

Stu

Title: Re: Attempted dxf import seems to have broken Hyrcan on Windows 11.
Post by: Roozbeh on October 07, 2024, 06:14:27 pm

Hi, please navigate to the AppData folder (link below) on the C drive and delete the 'config.ini' file. After that, try running the program again to see if this resolves the issue.


C:\Users\whatever_user_name_is\AppData\Local\HYRCAN\

Title: Re: Attempted dxf import seems to have broken Hyrcan on Windows 11.
Post by: geostu on October 08, 2024, 03:58:39 am

Worked like a charm! Thank you so much for the very prompt response.

Stu

Title: Re: Attempted dxf import seems to have broken Hyrcan on Windows 11.
Post by: Roozbeh on October 08, 2024, 06:20:56 am

great,

Could you please attach the example DXF file that originally caused the issue? I need to recreate the problem to work on a solution.